Terms & Conditions

1. Introduction

Welcome to USOMI LIMITED. These Terms and Conditions govern your use of our services including Lulu (Paperless Data Collection), Rubi (Produce Aggregation & Market Sourcing), Nutrigren Solutions, and the Kukunyumbani Initiative. By accessing or using our services, you agree to be bound by these terms.

2. Services Description

3. User Obligations

• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Use our services only for lawful agricultural purposes
• Comply with all applicable local agricultural regulations
• Report any unauthorized use of your account immediately
• Ensure data submitted through our platforms is accurate and truthful

4. Payment Terms

Payment terms vary by service. For Rubi platform transactions, payment is processed through the Rubi wallet system via M-Pesa. For Nutrigren and Kukunyumbani programs, payment schedules are established based on input supply agreements and delivery milestones.

All payments are subject to our refund policy. Farmers participating in aggregation programs receive payment within 48 hours of successful bidding and quality verification.

5. Data Collection and Usage

We collect farm performance data, production records, and location information to provide our services effectively. This data is used to generate analytics, provide recommendations, and facilitate market connections. All data collection complies with Kenyan data protection laws.

6. Intellectual Property

All content, software, trademarks, and materials provided through our platforms remain the property of USOMI Limited. Users are granted a limited license to use our services but may not copy, modify, or distribute our proprietary materials without written permission.

7. Quality Assurance

For produce aggregation services, all products are subject to quality verification by certified Commodity Supply Specialists. We reserve the right to reject produce that does not meet established quality standards. Farmers will be notified of quality issues and given guidance for improvement.

8. Limitation of Liability

USOMI LIMITED provides services and recommendations to the best of our ability but cannot guarantee specific yields, market prices, or outcomes. We are not liable for losses due to weather conditions, market fluctuations, or factors beyond our control. Our liability is limited to the fees paid for services rendered.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activities, or misuse our platforms. Users may terminate their accounts at any time by contacting our support team, subject to completion of any pending transactions.

10. Changes to Terms

We may update these Terms and Conditions periodically. Users will be notified of significant changes via email or platform notifications. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of the Republic of Kenya. Any disputes arising from these terms or use of our services shall be resolved through arbitration in Nairobi, Kenya, in accordance with Kenyan arbitration procedures.

12. Contact Information